KotafpurexRefund Policy
Effective 23 September 2026. Digital delivery does not remove statutory consumer rights.
When to contact us
Request help if you were charged twice for the same order, have not received the material within the stated delivery period, cannot open a supplied file, or received content substantially different from the course description. Include your order reference, course name, purchase email and a short explanation.
How requests are handled
The operator will review the order and the reported issue. Depending on the circumstances and your legal rights, the response may be a corrected file, restored delivery or a refund. Technical troubleshooting does not replace a refund where one is legally required.
Change of mind and withdrawal
Any applicable statutory cancellation or withdrawal period applies. Where the law allows withdrawal rights for digital content to end after supply begins, this requires the necessary express consent and acknowledgement before delivery. Merely visiting this website or clicking Buy is not that consent. No blanket “all sales final” rule applies.
Refund method
Approved refunds are returned through the original payment method where supported. The payment provider or bank controls the time until the credit appears. The operator will confirm when the refund has been initiated.
No physical returns or subscription
There are no physical goods to return and no recurring subscription to cancel. After a refund ends the licence, stop using and remove the refunded material except where applicable law requires otherwise.
How to submit a request
Use the working support channel listed on Contact Us once published. Paid sales must not open before that channel is available. Nothing in this policy limits mandatory consumer protections.